Frequently Asked Questions

Everything you need to know about your Browns shopping experience.

How long does international shipping take?

We offer express global shipping. Orders typically arrive within 3-5 business days depending on your location and customs processing.

What is your return policy for luxury items?

We offer a 14-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all designer tags still attached.

Are the products sold on Browns authentic?

Yes, we guarantee that all items are 100% authentic. We work directly with the world's leading fashion houses and authorized distributors.

Can I cancel or modify my order after it has been placed?

As we aim to process orders as quickly as possible, we can only accommodate cancellations or modifications within 60 minutes of order placement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various 'Buy Now, Pay Later' options like Klarna.

How do I track my delivery?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment.