Returns & Exchanges

At Browns, we want you to be completely satisfied with your purchase. If your luxury items aren't quite right, you can return them within 14 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your Browns account and visit the 'My Orders' section to select the items you wish to return and receive your unique return authorization.

2

Prepare the Package

Place the items in their original designer packaging, ensuring all security tags and brand labels remain intact and attached to the garments.

3

Label and Seal

Affix the pre-paid shipping label provided in your original order to the outside of the box, ensuring any previous delivery markings are covered.

4

Drop Off or Collection

Schedule a complimentary courier collection through our portal or drop off your parcel at an authorized shipping point to begin the transit process.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing